Frequently Asked Questions

Welcome to our FAQ Page

Customer Assistance

We have an online consultation facility available to address all your beauty needs, product queries, and any other beauty-related questions you may have. You can visit our website www.discovergbs.com to book a consulta tion session or reach out to us on 7738094200. We would be glad to assist you!   

 To place an order with us, you can visit our website www.discovergbs.com. 

Step 1: Click on Shop and choose the product you would like to purchase. 

Step 2: Click on Add to Cart. 

Step 3: Proceed to check out where you must complete the details of your order 

and place your order successfully.  

 You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods as well as UPI and bank deposit.  

There are various reasons for
why your payment may have declined but we suggest to verify the following
steps.
Check with your bank to ensure about the payment method. 

Check if your debit, credit or net banking system information is valid and up to date or If you have changed information recently. 

Please confirm your credit card or debit card details. 

For any further assistance, please connect with our customer care at 7738094200. We would be happy to assist you through it.  

Global Beauty Secrets Products

 The main extracts or Ingredients are sourced from the country of its origin.  

Depending on the product segment we make products with essential oils in it as fragrances or else we use synthetic perfumes as fragrances. 

 Day creams are most often lighter creams that apply well under makeup, protect from pollutants, and sometimes contain SPF. Night creams most often have a heavier texture to provide a deeper moisturizing to the skin.  

Try our day cream 

Try our night cream 

- We always recommend determining your skin type to choose the most suitable products.  

- You can check the Ingredient List and the Label Claims and determine whether you want to go ahead with the product.  

- Those with acne-prone and sensitive skin need to be the most cautious about the various ingredients in their skincare products. For example, oily skin can handle a wider range of ingredients. However, those ingredients can sometimes trigger breakouts or irritation for other skin types.

- Our products are made for all skin types, so no skin type should have any issues. But we always recommend a patch test on the inner side of your arm or your elbow.   

We recommend our Japanese Camellia Illuminating Cream, which comes laden with high
amounts of polyphenols (naturally occurring organic compounds that help in reducing wrinkles, fine lines, etc.). These help protect the skin from ageing and sun damage. Polyphenols comprise vitamins like A, D and E, which help in retaining the moisture in the skin, and making it softer and smoother, thus reducing fine lines. The presence of oleic acid helps build up collagen levels
in the skin.
 

We also recommend our Egyptian Gold Dust Face Masque, which has gold flakes that help prevent premature ageing. It helps tighten your skin and also removes dirt from your face.   

 We recommend the CTM Regimen. Here is our quick guide:  

1. Cleanse

Cleansing your face is the very first and one of the most essential steps for glowing, toned skin. Your skin has to weather the damage caused by dirt, pollution and harmful UV days throughout the day. Therefore, you must first wash your face and remove all the impurities using a cleansing
lotion. We recommended you use a facial cleanser that contains emollients that will wash away any build-up on your face.

 Try our facewash

2. Tone  

A toner will help tone your skin and remove any impurities that are left behind, giving you clean, calm skin. A toner also helps in reducing the damage caused by UV rays and calms your skin while keeping it hydrated.

Try our toner   

3. Moisturise

Moisturising your face is the most important step in any skincare regimen for dry skin. It provides the necessary hydration to the skin, which keeps the skin soft and smooth. Moisturising also helps prevent fine lines and wrinkles.   

Try our Moisturiser 

Try our hamper especially for dry skin  

 

 

 Day creams consist of natural SPF. We recommend our Turkish Watermelon & Argan Oil Day Cream, as it has natural ingredients, along wit h liquorice, which acts as a natural sunscreen.   

Our Japanese Adzuki Bean Face wash can be used by people of all skin types. However, it best suits oily skin.   

 All GBS products are manufactured in and distributed from Mumbai, India.   

GBS has a strict cruelty-free policy. No products or sourced ingredients are tested on animals. Our manufacturing and testing processes are completely free from animal testing and we only source from suppliers who do not test on animals.   

While there is no reason to expect an issue with the use of our products during pregnancy, we recommend that any expectant mother check with her physician before changing her skin care routine.   

Yes, GBS products can be used with other skincare products. You can use our skincare products with other skincare brands.   

GBS products will last up to 24 months from the date of manufacture.   

All our products are enriched with botanical extracts and all our ingredients are sourced from the countries of their origin.   

Returns

While we try our best to fulfil your order in the best manner possible, for any complaints in regards to your order, please contact Customer Care within 7 business days of your order delivery. 

For pre-paid orders that have not yet been shipped, your order will be cancelled
within 24 hours of cancellation and reflect as per your bank guidelines which
is usually within 7-10 business days. For all orders that have been delivered,
we do not entertain Return requests unless the order qualifies as a damaged
product. For any such requirements, you can connect with our customer care on
7738094200 or email us at
info@discovergbs.com  

We believe strongly in our products and their quality and want you to be completely happy with your purchase. For any sort of complaints & queries, you can reach out to
our customer care on 7738094200 or email us at
info@discovergbs.com. Our Customer Care will be happy to assist you.  

Shipping

 Once you place your order, you will get a confirmation email and SMS on your registered email address and mobile number respectively.  

   

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package.  

You can do this by opting in your address as the 'Billing address' and the address you wish to ship it to as the 'Shipping address’.

 We dispatch most orders within 24-48 hours of receiving the order. Once the order is dispatched, you can expect delivery of the order within 3-7 business days.  

 We ship products throughout India. We also offer complimentary shipping on all orders.

 We ship products throughout India and provide complimentary shipping over all purchases.  

 Please contact our Customer Care on 7738094200. We will be happy
to assist you with your purchase.
  

Skincare

The trick to caring for your skin is knowing your skin, because understanding that means
you can find the right products that work for you and combat potential issues without causing more problems. Here is a quick guide to help you identify your skin type:
  

Normal Skin

Normal skin doesn’t experience many breakouts. It doesn’t tend to react negatively
to new products or weather changes. It doesn’t need constant moisturisation and
it does not produce oil blots on the face all day long. The skin is firm, with minimal fine lines and wrinkles.
 

Oily Skin

Oily Skin tends to have sebaceous glands, in that the skin makes too much sebum. Excess oil on the face produces a persistently shiny or greasy appearance. Pores are
visibly enlarged, especially on your nose, chin and forehead.
 

Dry/Dehydrated Skin

Dryness and dehydration are actually two separate concerns, but they have very similar
symptoms. Here’s how to identify them in your skin:
 

Dryness is caused by a lack of oil in the skin. Symptoms include flakiness, sensitivity,
itchiness and cracks.

Dehydration is the result of your skin not retaining enough moisture. Your skin may feel tight, have a papery appearance, or show small, fine lines when it is pinched. 

Combination
If the skin is dry in certain areas, while oily in others, then it is a combination skin type. Combination skin is most easily defined by an oily T-zone (the strip across the forehead and the line down the nose) and dry or normal skin on the rest of the face.
 

Acne-Prone Skin

If you experience frequent breakouts (or ones that just never seem to go away), you
likely have acne-prone skin. Your pores tend to clog easily, making you more susceptible to whiteheads, blackheads or pustules than other skin types. You can have oily or dry skin and be prone to acne.
 

Sensitive Skin

Sensitive skin might be caused by genetics, allergies or environmental factors. Signs of
this skin type include:
 

Skin that flushes easily
Frequent rashes and bumps
Stinging or burning after using a skincare product
Negative reaction to fragrance
Patches of dry, flaky, irritated skin   

Here is a quick guide that you can refer to, so that you always choose the best product
that suits your skin type.

 

Look out for Active ingredients.

At the backside of every product, the ingredients are listed in descending order;
starting with the name of the ingredient with the largest percentage (often
water) to the lowest of 1 percent. Ingredients with less than 1 percent can be
listed in any order.
 

Check the concentration of ingredients. Picking the right ingredients that work for your
skin type is essential to effective skin care.
 

Depending on whether you have sensitive, dry or oily skin, you’ll want to look for
certain ingredients and avoid others.
 

Sensitive skin: If you have sensitive skin, the fewer ingredients in a product the better. Don’t use too many anti-aging ingredients. Look for calming ingredients such as
polyphenols, chamomile and aloe.
 

Dry skin: Use a moisturising day cream that is more effective and less irritating for dry skin, instead of a lotion. Look for a cream or ointment containing olive oil, jojoba
oil or shea butter.
 

Oily skin: Use an oil-free, non-comedogenic (doesn’t block pores) foaming cleanser that contains salicylic acid or benzoyl peroxide to prevent breakouts. Oily skin still
requires a moisturiser.
 

Expiration date.

Expired products can carry harmful bacteria that can cause irritation, rashes,
blemishes and skin infections. Look for the expiry date of the product. It
tells you how long your product is good for after it has been opened. Jot down
the date you open the container on, so that you know when to dispose of any
unused product. Also, look for a lot number. The lot number ensures that the
product is traceable and can be sent back to its origins, in case anything
should ever go wrong.
 

Avoid irritating ingredients.

Regardless of your skin type, you should avoid ingredients that can irritate your skin,
such as parabens.
 

Know your skin type.

Identify what kind of skin type you have. Knowing whether your skin is dry, oily, or
normal will help you discover what type of product works best for you. Those with acne-prone and sensitive skin need to be the most cautious about the various ingredients in their skincare products. For example, oily skin can a wider range of ingredients. However, those ingredients can sometimes trigger breakouts or irritation for other skin types.
 

Always do a patch test

A patch test is smart practice in your process of product elimination. A patch test can
help you determine if certain products or ingredients will cause allergic reactions, irritate your skin, or clog your pores.
 

Don't expect instant results.

For the most part, it takes time for a product to really make a difference. Continued
use is necessary to maintain the results. Consistency is key. For example,
products for uneven skin tone or fading dark spots can take several weeks
before results become visible.
  

Whether you have a three or a nine-step skincare routine, there is one thing everyone should do to improve their regimen, which is to apply products in the right order. No
matter what your skin concerns may be, you’ll want to start with a clean, toned base, then apply concentrated, active ingredients, and finish by sealing the skin with moisture. Here is a quick guide for a good skincare regimen.
 

The Ultimate Skin Care Routine: A Step by Step Guide 

Step 1: Cleansing

Facial cleansing is the most popular first step of a daily skincare routine. Regular
cleansing is key to maintaining healthy looking and feeling skin. Facial cleansing removes oil, dirt, and other unwanted elements on our face. In addition, it helps boost hydration. Excessive dirt build-up on the surface of the skin can cause blockages of the pores, which allows bacteria to penetrate, causing inflammation, which in turn can cause acne.

For the best results, cleanse morning, night and after exercising. Look at product directions to better understand proper application of a cleanser, as products can vary in application. After applying a cleansing product and rinsing your face, pat your skin dry with a clean towel.  

Step 2: Tone

Toning enhances the skin’s surface by unclogging pores, helping add essential
ingredients and hydrating the skin. Toners provide a healthy layer to better absorb the rest of your skincare products and provide additional nutrients to the skin.
 

A toner should be applied after the cleanser. Cleanse your face first to remove any unwanted elements or makeup. Rinse well, then dry your face with a clean towel. Finally apply a toner.  

Step 3: Moisturise
The main purpose of the moisturiser is to hydrate the skin and leave your skin feeling
soft to the touch. Moisturisers can sometimes have SPF, which provides protection from the sun.
 

A moisturiser can be applied in the morning or at night. It should ideally be applied as the last step of the regimen, before any makeup is applied. For night-time application, apply moisturiser as the last step before going to bed.
  

 Sensitive skin does not react well with all types of ingredients
that are present in the products. It is very important to know the ingredients
present in the product you’re buying to avoid any skin irritation which can
occur after using.
 

Skin test for sensitive skin: 

It is very important to have a skin test done before using a new product on your face or trying a new brand of cosmetic altogether. Just do a test patch in the inner elbow, for 48 hours to see any skin reaction. 

 Moisturize your skin: 

Having a healthy skin care regime is very important for all skin types, especially the sensitive skin types that requires water to be locked in to prevent it from drying. Use a
moisturizer that suits your skin.
 

Check what you eat: 

It is very important to check your diet. Healthy eating habits flush out toxins and give you glowing skin. Drink lots of water and fresh juices to keep your skin hydrated. This is the most important of beauty tips for sensitive skin. Some foods may react
adversely on your skin and increase the sensitivity. Analyze and avoid them.
  

 Keep away from the sun: 

Too much heat damages skin cells and can often cause skin rashes and diseases. Harmful ultra violet rays of the sun should be avoided by wearing sunglasses and using sunscreen lotions with high SPF. 

Wash your face: 

Whenever you get a chance, always wash your face. It not only hydrates your skin but also helps to clean out impurities that might be clogging your pores. Always pat your skin to dry. Avoid rubbing. 

Use facial cleansing wipes: 

Instead of using harsh towels, try using facial wipes that just requires to be patted on your skin than rubbing it. 

Use Mild Cleansing Agents: 

Avoid using soaps and face washes that contain harsh chemicals and preservatives as they may dry and damage your sensitive skin. Go for mild hypoallergenic cleaners instead. 

Effective Toner: 

Dab toner over your skin using a clean cotton pad.  

 Acne is caused when oil-producing sebaceous glands kick into over-drive and produce oil in excess. When that excess oil mixes with dead skin cells and other dirt and grime that may be lingering on your skin's surface, it can clog pores. Finally, when those pores become infiltrated with bacteria they can turn into breakouts. But there are few other factors that can cause acne.  

1) Hormonal ups and downs: Oil-producing glands are affected by hormonal fluctuations, such as puberty, pregnancy and menstruation.


2)Genetics: If your mom or dad had acne, chances are likely that you are going to have acne as well.  

3) Blockage of oil: This can be caused by changes in the thickness or viscosity of your sebum, scarring from recent breakouts, dead skin cell build-up, improper cleansing and/or occlusive skincare products. 

4) Bacteria: The key is to keep your hands away from your face and to keep any materials that come into contact with your skin (like pillowcases, cleansing brushes, towels, etc.) clean.  

5) Stress: It is believed that stress can worsen existing skin conditions. 

6) Lifestyle Factors: Some studies have shown that lifestyle factors — everything from pollution to your diet — may play a part in causing breakouts.

 

   

The key care tip for oily skin is to make sure you are hydrating it without adding extra oil from other products. With no moisture at all your skin would become dehydrated and begin to over-compensate by producing more oil.   

Try our skincare hamper especially for oily skin 

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