Shipping and Returns
Delivery Time
Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from us, once your order is shipped.
Free Shipping
We provide free shipping on all orders.
International Shipping
We only ship within India but accept most international credit cards.
Unable to Deliver
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our fulfillment centre and your account will be refunded for the order amount.
Returns, Refunds and Cancellation:
Cancelling an order
Only orders that haven’t left the fulfillment center can be canceled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send it back with the courier. We will refund your order after it is received at our fulfilment centre. You can also send an email or call our customer care team to cancel the order.
Please note the matter cannot be dealt in consumer grievance court until products are returned to us.
Return Process
All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. You can also email us email us at info@discovergbs.com to register a return request. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, we’ll send you a confirmation via SMS and email.
Please note the matter cannot be dealt in consumer grievance court until products are returned to us.
Return Policy
Most items are eligible for returns (and refunds). The items should be unused, intact and in their original packaging (labels, tags, boxes).
Please note the matter cannot be dealt in consumer grievance court until products are returned to us.
The refund will be processed post quality inspection of the product(s). This may take 5-7 working days post receipt of goods at our fulfillment centre.
Returns with Promo Code or Discount
If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.
Refunds
If you had opted for cash on delivery at the time of purchase, please provide your bank details in “My Accounts” section while placing the return request. You may also send the following details from your registered email id to initiate your refund:
- Order #
- Full name (as per your bank account)
- Your bank account number
- Your bank’s name and IFSC code
Orders and Tracking:
Order Tracking
Please note the matter cannot be dealt in consumer grievance court until products are returned to us.
Split Shipments
Sometimes, we ship orders in multiple parts, so we can get you each part faster, therefore, one of the shipments may arrive in advance another.
Order Delays or Cancellations
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at info@discovergbs.com with your tracking number, so we can assist you with the same.
Orders Cancelled by Global Beauty Secrets LLP
Occasionally we may have to cancel an order if:
- The product is out of stock or discontinued
- The item is damaged in transit
We will refund the amount to your account in such cases.
Please note the matter cannot be dealt in consumer grievance court until products are returned to us.
Damaged on Arrival
If your order has tampered, opened, or visibly damaged on delivery, return the order on arrival and notify our Customer Care team by emailing info@discovergbs.com
Payments:
Cash on Delivery
Cash on Delivery is available as a payment option in most of the pin codes we deliver to.
Online Payments
We support all major domestic and international credit cards, debit cards, wallets and banks for net banking.